Although everyone at the Health Centre strives to achieve a high quality service we do however acknowledge that circumstances may arise when a patient, carer or a patients’ representative feels let down by the service they have received and we would actively encourage the individual to bring the matter to our attention.
The practice has adopted and participates in the NHS complaints systems. Complaints may be raised with Mrs Lawson, Patient Services Manager either in writing or by email. Alternatively you may raise a concern with another member of staff or a doctor.
Leaflets explaining the complaints procedure are available at reception.
Making a formal complaint can be stressful for the people involved - for those making the complaint and for the staff involved. The practice offers support in making a complaint however if you prefer independent advice and support, please contact the Forth Valley Advocacy Service on 01324 557070
We are continually striving to improve our service. Any helpful suggestions would be much appreciated and a suggestion box is located in the waiting room.